11 Touch-Points that Make or Break Your E-Commerce
July 21, 2023
Here’s how the best e-commerce sites hosts large volumes of users seamlessly on a daily basis. Discover them now.
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Customer Experience posts
3 Steps To Connecting With Customers Meaningfully
July 10, 2023
A quick guide in positioning your business for user centricity.
15 Customer Touch-Points to Look For In Your Customer Journey
June 12, 2023
Explore the different stages of your customer journey and spot key moments that enable better customer experience for your business.
Boost Your Brand Reputation with Good CX
May 13, 2023
Understanding who you’re creating for enables you to uncover real user needs and better your product. Here’s how you can start.
How You Can Better CX through UX
May 2, 2023
CX and UX are often used interchangeably, explore how they actually work hand in hand to optimise your CX strategies.
5 Easy Ways To Measure Customer Satisfaction
April 29, 2023
Understand customer satisfaction better with these 5 metrics.
What Is Omnichannel Customer Service & Why Does It Matter?
April 14, 2023
Across industries, there has been a move from traditional channels to an omnichannel customer service strategy. Here’s why it matters.
Freshworks: 8 CX Trends To Win Customers For Life
April 4, 2023
Explore CX trends that wins you lasting customers. A blog co-written with Freshworks.
![[podcast] ian williams explains how a complex cx strategy can apply to a bakery](https://eber.co/wp-content/uploads/2024/03/PODCAST-Ian-Williams-Explains-How-A-Complex-CX-Strategy-Can-Apply-To-A-Bakery-600x420.jpg)
[PODCAST] Ian Williams Explains How A Complex CX Strategy Can Apply To A Bakery
March 29, 2023
Speaking to Ian, we’ve discovered 8 steps to building a winning CX strategy
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