5 Easy Ways To Measure Customer Satisfaction
Understand customer satisfaction better with these 5 metrics.
Customer Retention 101: The What, Why, Hows
Here’s why customer retention matters and how you can leverage loyalty programs to enable a strong retention funnel.
What Is Omnichannel Customer Service & Why Does It Matter?
Across industries, there has been a move from traditional channels to an omnichannel customer service strategy. Here’s why it matters.
7 Smart Tactics To Uplift Customer Loyalty For Ecommerce Stores
Global Ecommerce sales growing at an astronomical rate forecasted to grow to $5,542 billion by 2022 and expected to grow by 50% in the coming four years.
Freshworks: 8 CX Trends To Win Customers For Life
Explore CX trends that wins you lasting customers. A blog co-written with Freshworks.
[PODCAST] Ian Williams Explains How A Complex CX Strategy Can Apply To A Bakery
![[podcast] ian williams explains how a complex cx strategy can apply to a bakery](https://eber.co/wp-content/uploads/2024/03/PODCAST-Ian-Williams-Explains-How-A-Complex-CX-Strategy-Can-Apply-To-A-Bakery-768x230.jpg)
Speaking to Ian, we’ve discovered 8 steps to building a winning CX strategy
Your Guide to Seasonal Marketing Campaigns
Best ways to plan campaigns, target audiences, and create buzz around holidays and special occasions.
How to Use Data for Loyalty Program Growth
Make data driven insights to build a customer-centric loyalty program
How to Use CRM tools for Marketing
Learn how CRM tools can transform your marketing with targeted campaigns, deeper customer insights, and boosted engagement.
