Build loyalty that brings customers back
Most brands spend heavily to acquire customers but have no system to bring them back. Every sale feels like the first sale. Eber fixes that with a loyalty foundation that gives customers a reason to return, and gives you the data to act on.
Why loyalty is the foundation
Acquisition gets a customer through the door once. Loyalty is what makes the second, third, and tenth visit happen, and it is where your retention data starts.
Brands spend heavily to acquire customers but have no system to bring them back. Every sale feels like the first sale, and every new customer costs full price to win.
Without a loyalty foundation there is no data, no reason to return, and no way to identify who your best customers even are.
Eber gives you the loyalty infrastructure: points, tiers, referrals, and badges, so every transaction builds a relationship you can act on.
A program customers actually use, live in days
Pick the mechanics that fit your brand, from a simple digital stamp card to a full tiered membership. Everything runs on one member profile, so whatever you start with, you can grow into the rest.
Membership, points, and tiers that reward your best customers
Free or paid membership with sign-up rules and full member profiles. Flexible earn and burn rules, expiry, and multipliers motivate repeat purchases, while escalating tier benefits reward your most valuable customers and give everyone a reason to climb.
A multi-outlet cafe runs a free Silver tier and an invite-only Gold tier. Points are earned at every till and online, and Gold members unlock double points weekends.
Rewards and badges that turn points into moments
A redeemable catalogue of discounts, free items, experiences, and birthday rewards keeps points meaningful. Badges recognise milestones and behaviours, so engagement itself gets rewarded and the next action is always in sight.
A retail brand lets members redeem points for member-only drops and a birthday treat, while badges mark first purchase, fifth visit, and first referral.
Referrals that grow your base through advocacy, not ad spend
Two-sided referral rewards give both the member and the friend a reason to act, with tracking and attribution built in. You see exactly who referred whom, and what it was worth.
An F&B brand rewards both sides on the friend's first purchase: the friend gets a welcome reward, the referrer earns bonus points. Every conversion is attributed.
Invite a friend
A welcome reward on their first purchase
200 bonus points when they buy
Launch loyalty anywhere, even before systems are connected
Digital stamp cards bring the familiar Buy-X-get-one format to the customer's phone, no plastic card to lose. And with receipt submission, customers upload receipts to earn points, so you can go live before any POS integration.
A bakery launches a Buy 9, Get 1 Free digital stamp card in its first week on Eber, while its POS integration is still being set up.
Buy 9, Get 1 Free
Receipt approved · 120 points added
Loyalty is where it starts, not where it ends
Loyalty builds the foundation and the data. The other two pillars put it to work: Engagement keeps members active, and Sales turns that activity into revenue you can prove.
Engagement
Keeps members active, not just enrolled. Goal-first Playbooks wrap activities, automation, and communication around the outcome you want.
Explore Engagement → Pillar 03Sales
Turns engagement into direct revenue: gift cards, Paid Package, paid membership, and prepaid credit, with every sale attributed.
Explore Sales →CRM
One customer profile across every touchpoint
Intelligence
The platform tells you what is working, so you are not guessing
Insights & Analytics
Member insights, revenue tracking, and Playbook performance
90+ Integrations
POS, e-commerce, and payments, with open API and webhooks
Ready to launch loyalty that works?
Tell us about your brand, and we will show you how businesses like yours structure points, tiers, and referrals, and what it takes to go live.