### Highlights
- Track overall performance with the Customer Satisfaction Index (CSI)
- Collect direct input through surveys and comment boxes
- Measure loyalty and advocacy with Net Promoter Score (NPS)
- Identify trends and service gaps with detailed reporting
### Overview
Listen equips businesses with the tools to understand customer sentiment and continuously improve the experience they deliver. By combining standardized metrics like the Customer Satisfaction Index (CSI) with direct feedback channels and Net Promoter Score (NPS) tracking, businesses can see a clear picture of how customers feel about their brand.
Surveys and comment boxes allow members to share real feedback, giving you actionable insights beyond numbers. Automated reporting highlights trends, pinpoints areas needing attention, and tracks improvements over time. By using Listen, businesses can respond quickly to customer needs, make data-driven decisions, and build stronger loyalty through continuous refinement of their services.
### Core Components
- Customer Satisfaction Index (CSI): Measure and track overall satisfaction with standardized scoring
- Surveys & Feedback Tools: Deploy custom surveys and comment boxes for direct input
- NPS Tracking: Monitor customer loyalty and likelihood to recommend
- Insights & Reporting: Generate visual reports to spot trends and guide improvements
