### Highlights
- Customer Satisfaction Index (CSI): Calculate and track overall satisfaction metrics
- Deploy surveys and comment boxes for direct customer input
- Net Promoter Score (NPS) tracking
- Generate reports to identify trends and areas for improvement
### Overview
Eber's Listen feature provides businesses with essential tools to effectively assess performance and drive success. By leveraging the Customer Satisfaction Index (CSI), feedback collection methods, and Net Promoter Score (NPS) tracking, businesses gain comprehensive insights into customer satisfaction and brand perception. The CSI delivers a detailed evaluation of customer satisfaction levels, enabling businesses to identify areas for improvement and enhance the overall customer experience. Through the use of surveys and comment boxes, businesses can collect direct feedback from customers, gathering valuable insights and suggestions for ongoing refinement. NPS tracking measures customer loyalty and advocacy, offering actionable data to guide strategic decisions and promote long-term success. With Eber's Listen feature, businesses can continuously adapt their strategies based on real-time customer feedback, ensuring sustained growth and heightened satisfaction.
