Frequently Asked Questions

Eber is a Customer Retention Platform that helps brands engage customers, build loyalty, and generate sales, all in one place.

It connects your member database, POS, and communication channels so you can reward customers for purchases and behaviour, automate engagement with Playbooks, and see clearly what is driving repeat visits and what isn't.

Eber is built for growing brands, chains, and enterprises in F&B, retail, beauty, lifestyle, hospitality, and service industries. Whether you run a single café or a multi-outlet retail group, Eber gives you the tools to build long-term customer relationships and grow repeat revenue.

Yes. Eber supports online stores, physical retail and F&B outlets, and hybrid businesses. It integrates with common POS systems and eCommerce platforms, so customers earn and redeem whether they shop in-store or online, all on one customer profile.

Yes, and it's one of Eber's core strengths. Member data, points balances, and redemption history are centralised, so customers can earn and redeem at any of your outlets. You manage everything from a single dashboard, with outlet-level reporting to see how each location is performing.

A punch card app tracks visits. Eber tracks customers: who they are, how often they come, how much they spend, when they're at risk of lapsing, and which Playbooks actually bring them back.

Beyond points and stamps, Eber gives you member segmentation, automated engagement, communication across SMS, email, WhatsApp, and push, referral tracking, birthday rewards, and analytics, all connected to your POS and synced in real time. It's the difference between a loyalty stamp and a full customer retention strategy.

Look for flexibility (can it run the programme you want?), integration (does it connect to your POS or eCommerce platform?), ease of use (can your staff actually use it?), automation (does it save your team time or create more work?), and support (is there a team to help you launch and grow?).

Eber covers all of these, with personalised onboarding to help you launch quickly and a dedicated team to support you after go-live.

Key things to consider: member segmentation, points and tier management, engagement automation, communication across multiple channels, in-store and online POS compatibility, analytics and reporting, scalability as you grow, and responsive support. A platform that does all of this in one place, rather than making you stitch tools together, saves time and gives you better data.

You can run points-based programmes, membership tiers (free or paid), cashback, birthday rewards, referral rewards, digital stamp cards, and gamified experiences like lucky draws and spin-the-wheel. Everything is configurable: how points are earned, how rewards are redeemed, and how members move through tiers.

Yes. Eber's Playbooks start with a goal, such as bringing back dormant members or driving referrals, and trigger automatically based on customer behaviour or milestones like birthdays, inactivity, tier upgrades, or days since last visit. No manual sending.

Communication runs through email, SMS, WhatsApp, and push notifications, all from within the platform, and you can target specific member segments instead of broadcasting the same message to everyone.

Yes. Eber gives you a branded Customer Site and mobile app experience, so customers see your brand, not Eber's. You can customise colours, logos, and the member journey to match your brand identity. Member-exclusive pages and access-restricted content are also available for tiered programmes.

Referral programmes are built in and easy to configure. You can set up double-sided rewards, where both the referrer and the new customer receive a benefit, with trackable referral links that attribute new sign-ups and trigger the right rewards automatically. No manual tracking required.

Eber's Insights & Analytics covers member growth, visit frequency, spend per member, Playbook performance, tier distribution, and churn risk. You can see which customers are active, which are lapsing, and which Playbooks drive the most repeat visits, with outlet-level breakdowns for multi-location businesses.

Yes. Eber includes Pilot, intelligence built into the platform that helps you understand, plan, and act on customer retention. Pilot is not a generic chatbot. It knows your customers, your Playbooks, and your loyalty setup.

With Pilot, you can ask questions about your data ("which customers are at risk of lapsing?"), get Playbook recommendations, generate draft messages and audience segments, and, with your approval, run retention workflows automatically. It moves your team from insight to action faster, without needing a dedicated analyst.

Yes. Eber includes role-based access controls, so you define what each team member or manager can see and do. For multi-outlet businesses, outlet managers can be restricted to their own location's data without access to group-wide reports or sensitive account settings. Permissions are configurable to match your team structure.

Yes. Points expiry is fully configurable: set points to expire after a period of inactivity or on a fixed date, a useful lever for driving re-engagement. You can also configure redemption blackout periods, such as peak trading days, sale periods, or public holidays. Rules apply automatically once set, with no manual work at the point of sale.

Yes. Eber supports multi-currency operations, so you can run loyalty programmes across different markets with local pricing and transaction values reflected accurately. Speak to our team about your specific market setup.

Eber integrates with a wide range of POS systems, including Zeoniq, Eats365, AppPOS, Inline, StoreHub, Vend, and FoodZaps, as well as eCommerce platforms like Shopify, WooCommerce, Magento, OpenCart, and PrestaShop.

For custom or proprietary systems, Eber provides a developer-friendly API and webhooks. View all integrations →

Yes. Eber connects with WhatsApp (via Sleekflow or WATI), email, and SMS gateways. You can run engagement or transactional messages through your preferred channels, or all of them, from within Eber.

Yes. Eber provides public API and webhook access for connecting to CRM, ERP, or third-party applications. Our developer documentation covers endpoints for customer records, transactions, triggers, and more. Visit the Developer Hub →

Eber's pricing starts from $69/month, billed annually. Plans scale with your business, whether you're a single outlet, a growing brand, or a multi-location enterprise. View full pricing and plan comparison →

No hidden fees. Plan pricing is transparent. Some add-ons, like the API Power Pack or SMS costs, may be billed separately depending on usage, and these are clearly outlined before you commit.

Yes. Many businesses start on the Lite plan and upgrade as they grow or need more advanced features. There's no pressure to commit to a higher tier before you're ready, and your account manager can advise when you're reaching the limits of your current plan.

Yes. Eber Customer Retention Platform is a pre-approved solution under the IMDA SMEs Go Digital programme, so eligible Singapore SMEs can claim up to 50% Productivity Solutions Grant (PSG) support for adopting Eber. Learn more about PSG with Eber →

Yes. Eber is ISO 27001 certified and follows internationally recognised standards for information security management. Learn more about Eber's security →

Yes. Eber adheres to GDPR principles including customer consent, data portability, and the right to be forgotten. The platform is also built with PDPA (Singapore's Personal Data Protection Act) compliance in mind, with tools to manage customer consent and data access requests.

Customer data is stored on Amazon Web Services (AWS), in Singapore-based data centres by default. All data is encrypted in transit and at rest using AWS security protocols, for enterprise-grade protection and reliability.

Yes. Eber runs on enterprise-grade cloud infrastructure with automated daily backups, redundant storage, and disaster recovery protocols, so data can be restored quickly to minimise downtime.

Most businesses go live in 2 to 4 weeks. With templates, ready-to-use configurations, and onboarding support from our team, you can launch even faster depending on the complexity of your setup and integrations.

Yes. Managed onboarding is available as an add-on and includes programme setup and staff training. Design customisation and data import services are also available at additional cost. Your account manager will walk you through the options during your first call.

Support includes live chat, email, a detailed knowledge base, and dedicated account managers on qualifying plans. Visit knowledge.eber.co for step-by-step guides and best-practice playbooks.

Yes. Eber offers data migration and points conversion support, so you keep your existing members, points balances, and engagement history when you switch. Speak to our team about your migration needs during onboarding.

Yes. Developers can access full API documentation, webhooks, and sandbox environments at developer.eber.co/docs, covering endpoints for customer records, transactions, triggers, and more.

Yes. Eber supports white-label apps, embedded widgets, and full API integration, so you can build your own loyalty front-end on Eber's infrastructure and logic. This is common for enterprise brands and agencies building custom member experiences.

Visit eber.co/contact-us and fill in the form, or click "Get In Touch" anywhere on the site. Our team will get back to you to understand your goals and recommend the right plan and setup.

Basic business information, a list of store locations (if applicable), your brand assets (logo, colours), and some initial ideas for how you want to reward customers. Our onboarding team guides you through the rest, so you don't need everything figured out before your first call.

General enquiries: hello@eber.co
Customer support: support@eber.co
Contact form: eber.co/contact-us

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