Get clear answers about Eber’s features, pricing, integrations, onboarding, and more—so you can choose the right loyalty solution with confidence.
Eber is a loyalty marketing platform that enables businesses to run powerful loyalty programs, manage memberships, launch marketing campaigns, and gain customer insights.
It works by integrating into your sales channels (online or offline), allowing you to reward customers based on behavior, purchases, referrals, and more—all from a centralized dashboard.
Eber is built for growing businesses, chains, and enterprises across retail, F&B, beauty, lifestyle, and service industries.
Whether you’re running a café chain or an eCommerce brand, Eber gives you the tools to build long-term customer relationships and increase repeat business.
Eber is headquartered in Singapore, with presence and clients across Southeast Asia, East Asia, Europe (EU Western), and beyond.
The platform is used globally by brands that want to grow customer loyalty with scalable, localized solutions for each region.
Yes. Eber supports online stores, physical retail shops, and hybrid businesses. It integrates with common PoS systems and eCommerce platforms, so you can run a unified loyalty strategy across channels.
Businesses in food & beverage, retail, lifestyle, beauty & wellness, hospitality, and even B2B services use Eber to drive retention, engagement, and customer insights.
Look for flexibility, integration options, ease of use, data insights, and scalability. Eber provides these while also offering personalized onboarding support to help you launch quickly and grow confidently.
Key features to consider include points and tiers, referral tracking, member segmentation, campaign automation, omnichannel compatibility, strong customer support, and scalability as your company grows.
You can create points-based systems, membership tiers (free or paid), cashback, birthday rewards, referral rewards, digital stamp cards, and even gamified experiences like lucky draws and spin-the-wheel campaigns
Yes. Eber gives you full flexibility to define how points are earned, how rewards are redeemed, and how members move through different stages. You can also automate engagement based on customer behavior or lifecycle.
Absolutely. Referral programs are built-in and easy to configure, including double-sided rewards. Gamified tools like lucky draws and mission-based rewards are also available to increase engagement
Yes. You can create branded member portals or access-restricted content to give your loyal customers special experiences
Yes. Eber includes built-in marketing automation tools that let you create customer journeys, schedule campaigns, and trigger messages based on behavior or milestones—such as birthdays, inactivity, or tier upgrades.
You can automate emails, SMS, and WhatsApp messages, all within a single platform.
You can set up automated journeys triggered by customer activity—like signups, inactivity, or purchases. Campaigns can be sent via email, SMS, or WhatsApp.
Eber integrates with a wide range of PoS and eCommerce platforms, including Shopify, WooCommerce, Magento, Vend, StoreHub, and FoodZaps.
For businesses with unique systems, Eber also provides ready-made APIs and webhooks to support custom integrations.
This ensures seamless syncing of customer data, transactions, and rewards—whether you operate online, offline, or both.
Yes. Eber connects with WhatsApp (via Sleekflow or Wati), email, and SMS gateways. You can run marketing campaigns or transactional messages through your preferred channels.
Yes. Eber provides public API and webhook access for CRM, ERP, or third-party app connections.
Yes. Eber’s developer-friendly documentation includes endpoints for customer records, transactions, campaign triggers, and more
Eber’s pricing starts from $69/month, billed annually. Plans are designed to scale with your business—whether you’re a startup, a growing brand, or a multi-location enterprise. For full details and feature comparisons, visit https://eber.co/pricing/.
No hidden fees. All pricing is transparent. Some features (like API Power Pack or SMS costs) may be billed separately depending on usage.
Yes. Many customers start on Lite plan and upgrade as they grow or want more advanced features.
Eber follows best-in-class cloud infrastructure and encryption standards. Data is encrypted in transit and at rest, and access is tightly controlled.
Yes. Eber adheres to GDPR principles, including customer consent, data portability, and right to be forgotten.
Yes. Eber is hosted on enterprise-grade cloud infrastructure that includes automated daily data backups, redundant storage systems, and disaster recovery protocols.
In the event of unexpected incidents—such as hardware failure or cyberattack—your data can be restored quickly to minimize downtime and service disruption.
Customer data is securely stored on Amazon Web Services (AWS), one of the world’s leading cloud infrastructure providers.
By default, Eber uses AWS data centers located in Singapore, which are ISO 27001 certified and fully compliant with regional data protection regulations.
All data is encrypted in transit and at rest using AWS’s advanced security protocols, ensuring reliability, scalability, and enterprise-grade protection.
Eber is working toward ISO 27001 certification. We follow ISO 27001 security practices and rely on certified cloud providers for our infrastructure
Yes. Onboarding is available as an add-on service. Managed onboarding includes program setup and training, while design services and data import are available at additional cost.
Yes. Program setup and training are included in Managed Onboarding packages. Design customization and additional data services may incur extra fees.
Support includes live chat, email, a detailed knowledge base, and access to account managers for qualified plans.
Yes. Visit knowledge.eber.co for step-by-step guides, and best practice playbooks.
Yes. Developers can access full API documentation, webhooks, and sandbox environments to test integrations.
Yes. Eber supports white-label apps, embedded widgets, and full-stack API integration to build your own loyalty front-end.
Visit eber.co and click “Get In Touch” to schedule a call. Our team will help assess your goals and recommend the right plan.
Most businesses go live in 2–4 weeks. With templates and onboarding support, you can launch even faster.
You’ll need basic business info, a list of store locations (if any), branding assets, and initial reward ideas. Our onboarding team will guide you step by step.
Yes. Eber offers data migration and loyalty point conversion support. You can retain your existing members, points, and engagement history.
Visit https://eber.co for all product, pricing, and contact info.
