The Eber x Eats365 integration puts loyalty inside checkout. Staff look up a member by QR code, phone number or member ID, points are issued when the sale closes, and rewards are redeemed on the same Eats365 screen, with no switching between tools.
Why does loyalty break at checkout for multi-outlet F&B brands?
A regular customer walks into your second outlet. She has visited your flagship 12 times, earned tier status and knows your menu by heart. The staff have no idea. She is treated like a walk-in, earns no recognition and leaves without feeling seen.
This is not a staff problem. It is a data problem, and one of the most common pain points for multi-outlet F&B brands. Loyalty still lives outside the moment that matters most: checkout. Staff switch screens, points get missed, and rewards are hard to explain during a lunch rush. When loyalty feels like extra work, it becomes a side task instead of a growth system.
What is POS-embedded loyalty?
POS-embedded loyalty means the loyalty experience happens inside the checkout flow, not alongside it or after it. Member lookup, point issuance, reward redemption and tier recognition all happen at the POS, in the same place the transaction closes. It changes three things at once:
- For staff: no extra steps and no screen switching. The sale closes and loyalty is handled.
- For customers: recognition happens in the moment, not hours later when a points notification arrives.
- For operators and marketers: transaction data and customer history build in one place, giving a unified view that manual processes cannot produce.
How does the Eber x Eats365 integration work?
The integration is a direct API connection between Eats365 and Eber. Everything below happens in the background while the staff member is still at the counter, with no manual entry and no end-of-day reconciliation.
The integration supports:
- Real-time member lookup
- Automatic point issuance
- Reward redemption at the POS
- Tier recognition
- Credit top-up at the POS
What results do F&B brands see with Eber and Eats365?
Hoshino Coffee runs Eber across 13 outlets. In five months it acquired 16,000 members and grew its loyal customers by 12%. Loyal customers are members with three or more visits in 90 days.
Source: Hoshino Coffee case study
Mr. TukTuk shows the redemption side. It reported 80%+ voucher redemption and a 5%+ rise in re-visits (its program runs standalone, without a POS integration). When rewards are easy to use, customers use them. For context, industry sources report that loyalty members visit about 20% more often and spend 20% more than non-members (Restaurant Dive, sponsored by Givex, 2024).
Why do multi-outlet brands feel this most?
Single-outlet brands feel loyalty friction at checkout. Multi-outlet brands feel it in the data. Without a connected view, the same customer can look like three different people across three locations: one branch sees a VIP, another sees a walk-in, and marketing sees only partial behaviour. That weakens personalisation and makes it hard to spot the customers who deserve more attention, or the ones who are quietly lapsing.
With the integration, tier benefits are recognised consistently at store level, with centralised reporting and cross-location loyalty usage. The customer data travels with the customer, instead of staying trapped at a single store.
Frequently asked questions
What is the Eber x Eats365 integration?
It connects your Eats365 POS directly to your Eber loyalty program through an API. Member lookup, point issuance, reward redemption, tier recognition and credit top-up all happen at checkout, so staff do not switch screens and members are recognised straight away.
How do staff identify a member at the Eats365 POS?
Staff identify the customer at the POS by QR code, phone number or member ID. When the sale closes, points are issued automatically, and any eligible reward can be redeemed in the same checkout flow.
Does the integration work across multiple outlets?
Yes. Tier benefits are recognised consistently at store level, not only at the outlet where the customer first joined. The same customer shows up as one member across every location, with centralised reporting for the brand.
What results has Hoshino Coffee seen with Eber?
Across 13 outlets, Hoshino Coffee acquired 16,000 members in five months, reached a 42% email open rate and grew its loyal customers by 12%. Loyal customers are defined as members with three or more visits in 90 days.
Is Eber for F&B only?
No. The same retention mechanics apply wherever customers transact across several touchpoints. Books Kinokuniya moved from physical membership cards to a digital loyalty program on Eber and added 10,000+ members in six months.
How do I know if this integration fits my stack?
If you run F&B across multiple outlets on Eats365, book a 15-minute call with the Eber team. We will map what a rollout would realistically look like for your brand.
Ready to see if it fits your stack?
If you run F&B across multiple outlets and want to know what a rollout would realistically look like, we can work through it in 15 minutes.
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