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In this episode of Marketing Insiders, we explore how aesthetic clinics must go beyond simply providing high-quality services; they need to ensure that patients feel respected and genuinely engaged.
In the aesthetic field, it’s essential to take a comprehensive approach that encompasses more than just medical treatment. Clinics like Cutis are leading the way by integrating wellness into their services.
By offering a combination of aesthetic treatments, nutritional guidance, and fitness support, clinics can create a well-rounded care model.
Modern patients are not just looking for treatments; the environment in which care is provided plays a crucial role in this experience.
Moreover, the treatment process should be tailored to each individual. Recognizing the unique preferences and needs of patients allows clinics to customize their services, enhancing satisfaction and encouraging repeat visits.
Clinics should enable ongoing communication to demonstrate a commitment to patient care.
Encouraging patients to leave feedback through reviews also helps clinics identify strengths and areas for improvement. Positive reviews and word of mouth is crucial in building new patient trust and driving upselling opportunities.
At Cutis, a point-based system rewards patients with points for every dollar spent, which can be redeemed for future services or products.
Loyalty programs can also be tiered, with different membership levels offering varying benefits. For example, patients can progress from standard membership to VIP or Platinum status, each tier providing additional perks like complimentary treatments and exclusive discounts.
Implementing an electronic medical record system can streamline the tracking of points and managing memberships. Platforms like Eber can help clinics automate their loyalty programs, simplifying data management and analysis.
Hear more about what Gunther, the Managing Director of Cutis has to share about expanding market share and driving customer loyalty in the medical aesthetic industry.
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