What Customers Are Looking For In Upscale Restaurants
How are you meeting your customers’ innate needs when they wine and dine in your upscale restaurant?
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Interview: Ethan Beute Talks CX Budget & Strategies For 2020
Enabling better CX, Ethan Beute talks CX through the exploration and execution lens for businesses of all sizes in this digital era.
Generic Offers are Out, Start Personalising
You’ve probably seen some great examples of how the bulk sending of EDMs can feel so personalised and intimate when opened by each individual reader.
How To Improve Customer Experience On Amazon
How can you create the best possible customer experience on a platform like Amazon? Read On.
Interview: Xavier Mah On The Importance Of Branding For Small Businesses
Xavier Mah shares the impact of branding for small businesses’ growth. Read more.
4 Tips To Starting An F&B Loyalty Program
Learn 4 essential tips to launch a rewarding loyalty program that keeps them coming back for more bites (and sips!).
Award-Winning Restaurant Owner Reveals Secret To Customer Retention
Running 2 successful resto-bars, Hans revealed what really mattered in customer experiences and his journey in building award-winning restaurants.
Avoid These 7 Fatal Mistakes In Your Loyalty Program
Look out for these 7 critical mistakes that could cost your business more than it should be paying for.
5 Benefits of Having A Customer Loyalty Program
Discover how customer loyalty programs can save your business cost and grow revenue.
What’s The Difference Between CRM & CXM?
Comparing CRM to CXM in the customer retention space and understanding how they’re connected.
