The latest industry based consumer loyalty insights and news.
Digital Stamp Card for Malaysia and Singapore Businesses: Why Paper Punch Cards Are Costing You Customers Every week, thousands of customers in Malaysia and Singapore walk out of a café, restaurant, or retail store with a paper punch card they…
The New Retention Playbook: 6 Systems That Keep Brands Present Most businesses think retention is about bringing customers back. The strongest brands in APAC have figured out something different: retention is about never leaving. In the third and final episode…
Why Eber’s ISO 27001 Certification Matters for Your Business Every time a customer scans a QR code at your counter, redeems a loyalty point at checkout, or books a treatment at your salon, data moves. Their name, their preferences, their…
Why “Wait and See” Is a Loyalty Trap The conventional wisdom: gather data first, build loyalty later. But this ignores a critical window. In the first weeks, curiosity is high and habits are forming. A customer who visits three times…
Who Is Mr TukTuk? Mr TukTuk is a multi-outlet Thai restaurant chain across Malaysia with a loyal following built over years. Their challenge was familiar: how do you turn occasional diners into regulars at scale, without a system so complex…
How Shake Shack Built Connections Before Conversion When Shake Shack opened its first Malaysian outlets, the team made one decision that set them apart: they didn’t rely on reputation alone. Instead, they built a system to learn about their customers…
Loyalty and Membership Software in Singapore and How to Choose the Right One Customer loyalty has become one of the most important growth engines for Singapore businesses. With rising customer acquisition costs and intense competition across F&B, retail, beauty, fitness,…
Loyalty in the Chat Era: How WhatsApp Is Changing the Way Brands Build Relationships A conversation with Farida Chan, Associate Director of Partnerships and Innovation at WATI. Host: Elly Chen, The Eber Show. Across Asia, one channel dominates daily communication.…
Loyalty and membership system for Singapore F&B Brands Restaurant Loyalty System Restaurant loyalty system Singapore’s F&B industry moves fast. With hawker favourites, café chains, and global brands all competing for the same customer spend, operators face one core challenge. Bringing…
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