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From Receipts to Revenue: What Sycarda’s Justin Taught Us About Data A recap of our latest podcast episode with Justin, Co-founder of Sycarda — covering retail data strategy, loyalty, and why most businesses are wasting the information they already have.…
Gift Card Programs for Business in Malaysia and Singapore: How to Turn Gifting Into a Growth Engine A customer walks into your restaurant, loves the experience, and wants to bring their family next week. Before they leave, they buy a…
Digital Stamp Card for Malaysia and Singapore Businesses: Why Paper Punch Cards Are Costing You Customers Every week, thousands of customers in Malaysia and Singapore walk out of a café, restaurant, or retail store with a paper punch card they…
The New Retention Playbook: 6 Systems That Keep Brands Present Most businesses think retention is about bringing customers back. The strongest brands in APAC have figured out something different: retention is about never leaving. In the third and final episode…
Why Eber’s ISO 27001 Certification Matters for Your Business Every time a customer scans a QR code at your counter, redeems a loyalty point at checkout, or books a treatment at your salon, data moves. Their name, their preferences, their…
Why “Wait and See” Is a Loyalty Trap The conventional wisdom: gather data first, build loyalty later. But this ignores a critical window. In the first weeks, curiosity is high and habits are forming. A customer who visits three times…
Who Is Mr TukTuk? Mr TukTuk is a multi-outlet Thai restaurant chain across Malaysia with a loyal following built over years. Their challenge was familiar: how do you turn occasional diners into regulars at scale, without a system so complex…
How Shake Shack Built Connections Before Conversion When Shake Shack opened its first Malaysian outlets, the team made one decision that set them apart: they didn’t rely on reputation alone. Instead, they built a system to learn about their customers…
Marketing Insiders Brings Together F&B and Retail Leaders to Explore AI and Loyalty Transformation Kuala Lumpur, Malaysia — Eber recently hosted Marketing Insiders, a closed-door session bringing together marketers and operators across the F&B and retail sectors to discuss how…
