The most valuable content on retention marketing, customer loyalty, and revenue growth.
Identity Retention: Why Your Best Customers Stop Comparing The Eber Show · Identity Retention Identity Retention: Why Your Best Customers Stop Comparing In May we filmed two Eber Show episodes back to back. Bimbo Concept and Artpiece. Two very different…
The Eber Show · Retention Playbook Three Categories, Three Conversations, One Retention Principle Between July and August we recorded three episodes of The Eber Show, with Outback, Bimbo Concept and Artpiece. Casual dining, F&B lifestyle and premium retail:…
Eber Insights · Wellness & Retention Wellness Member Retention: Why Art Piece Doesn’t Compete on Discounts Most wellness brands in Hong Kong are built around a single discipline, and single-service loyalty has a hard ceiling. Art Piece took…
Enterprise Sales · Vendor Security What Enterprise Buyers Now Evaluate in SaaS Vendors Security used to be question ten in a vendor evaluation, somewhere after feature checklists, pricing, and integration compatibility. For a growing share of enterprise buyers…
Eber Platform · Data & Identity PII Mastering: The Unsexy Feature That Makes Personalisation Actually Work Everyone wants personalisation. Fewer teams talk about what personalisation actually requires: a clean, reliable record for every customer. Not two records. Not…
GoPizza’s 10,000-Member Sprint: Engineering Rapid Loyalty Growth in Malaysia GoPizza × Eber · Loyalty Growth GoPizza’s 10,000-Member Sprint: Engineering Rapid Loyalty Growth in Malaysia Most quick-service brands treat loyalty enrollment as something that happens eventually. GoPizza’s Malaysia team treated it…
How Shake Shack Built Connections Before Conversion When Shake Shack opened its first Malaysian outlets, the team made one decision that set them apart: they didn’t rely on reputation alone. Instead, they built a system to learn about their customers…
Why Singapore Brands Choose All-in-One Loyalty and Membership Software Building customer loyalty in Singapore has never been more challenging. With new F&B concepts appearing every month, retail brands competing for attention across multiple malls, and consumers expecting instant value at…
Gift Card Programs in Malaysia: The Smartest Way to Drive Retention and Revenue A young couple walks into a bakery in Petaling Jaya, searching for a last-minute birthday gift. Instead of flowers, they pick up a sleek RM100 gift card,…
