How You Can Better CX through UX
CX and UX are often used interchangeably, explore how they actually work hand in hand to optimise your CX strategies.
Email Marketing 101: The Why, What, Hows
Email marketing boasts a 122% ROI on average. Here’s how to create an email marketing series that people actually care about.
5 Easy Ways To Measure Customer Satisfaction
Understand customer satisfaction better with these 5 metrics.
Customer Retention 101: The What, Why, Hows
Here’s why customer retention matters and how you can leverage loyalty programs to enable a strong retention funnel.
What Is Omnichannel Customer Service & Why Does It Matter?
Across industries, there has been a move from traditional channels to an omnichannel customer service strategy. Here’s why it matters.
7 Smart Tactics To Uplift Customer Loyalty For Ecommerce Stores
Global Ecommerce sales growing at an astronomical rate forecasted to grow to $5,542 billion by 2022 and expected to grow by 50% in the coming four years.
Freshworks: 8 CX Trends To Win Customers For Life
Explore CX trends that wins you lasting customers. A blog co-written with Freshworks.
[PODCAST] Ian Williams Explains How A Complex CX Strategy Can Apply To A Bakery
![[podcast] ian williams explains how a complex cx strategy can apply to a bakery](https://eber.co/wp-content/uploads/2024/03/PODCAST-Ian-Williams-Explains-How-A-Complex-CX-Strategy-Can-Apply-To-A-Bakery-768x230.jpg)
Speaking to Ian, we’ve discovered 8 steps to building a winning CX strategy
Your Guide to Seasonal Marketing Campaigns
Best ways to plan campaigns, target audiences, and create buzz around holidays and special occasions.
