5 Ways Gen Z is Influencing Marketing Trends in 2022
Gen Z brings in a new wave of consumer behaviours, here are the rising trends in Gen Z marketing.
Gen Z brings in a new wave of consumer behaviours, here are the rising trends in Gen Z marketing.
CX and UX are often used interchangeably, explore how they actually work hand in hand to optimise your CX strategies.
Email marketing boasts a 122% ROI on average. Here’s how to create an email marketing series that people actually care about.
Understand customer satisfaction better with these 5 metrics.
Here’s why customer retention matters and how you can leverage loyalty programs to enable a strong retention funnel.
Across industries, there has been a move from traditional channels to an omnichannel customer service strategy. Here’s why it matters.
Global Ecommerce sales growing at an astronomical rate forecasted to grow to $5,542 billion by 2022 and expected to grow by 50% in the coming four years.
Explore CX trends that wins you lasting customers. A blog co-written with Freshworks.
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Speaking to Ian, we’ve discovered 8 steps to building a winning CX strategy
