AI Content Is Everywhere. Organic Reach Is Falling. So What Actually Works in 2026? The content world has never been louder. AI-generated …
Featuring Homam Alghorani, Co-founder of Optivi AI
Hosted by Elly Chen, Brand Marketing Manager at Eber
For more than a decade, marketers have lived inside the funnel.
Awareness. Consideration. Conversion. Retarget. Repeat.
But according to Homam Alghorani, Co-founder of Optivi AI, the funnel as we know it is collapsing. Not because marketing is dying, but because the way people discover and decide is shifting to AI-first experiences.
In a recent conversation on The Eber Show, Homam shared how AI is rewriting the customer journey and why marketers need a new playbook.
For years, Google was the front door to the internet. Users typed keywords, skimmed ten blue links, visited multiple sites and eventually made a decision.
That has changed.
Today, consumers ask questions instead of searching. AI models like ChatGPT, Gemini and Groq respond with personalised, context-aware answers that compress the entire journey into a single interaction.
Ask. Answer. Act.
Homam shared a personal example. When he asked for the best EV under a specific budget, the model did not give a list of links. It gave three personalised recommendations based on his profile, family and implied preferences.
The awareness stage, consideration stage and comparison stage now live inside the answer itself.
The funnel is not wide at the top anymore. It is invisible.
Websites still matter. SEO still matters. But they are no longer the starting point.
They have become the backend of the experience.
The AI model sits at the front.
It decides what to read, what to ignore and what to recommend.
If AI cannot find your data, cannot understand it or finds your competitor’s version clearer and easier to process, you lose visibility.
This is where GEO comes in.
Not just search engine optimisation, but generative engine optimisation.
Marketers now need to optimise for AI as much as they optimise for humans. That means:
The goal is no longer just ranking on Google.
The goal is being mentioned, cited and recommended by the AI model.
If you are not mentioned, you are invisible.
If you are mentioned with neutral or negative sentiment, you lose.
If you are mentioned but never cited, AI treats your competitor as the source of truth.
In the interview, Homam described a major mindset shift.
Human marketing leans on emotion, storytelling and brand personality.
AI marketing leans on clarity, accuracy and structured facts.
Marketers now have two audiences:
That means your content must serve both.
Apple’s storytelling is great for humans, but AI needs the specs.
Product pages need emotional copy for humans and structured data for AI.
Blogs need narrative flow for human readers and TLDR sections for AI scanning.
This is the duality of modern marketing.
Homam shared a client example from a dairy brand in Malaysia.
At first, their visibility on ChatGPT was almost zero.
In every category that mattered, their competitor appeared first.
Their brand appeared last or not at all.
After three months of GEO optimisation, structured data improvements and targeted content planning, their products began appearing in the top three recommendations for key queries like lactose free milk and yogurt.
The shift was measurable.
They moved from invisible to recommended.
From neutral sentiment to positive sentiment.
From omitted citations to being cited as an authoritative source.
This is what modern visibility looks like.
This is the part that surprised even the Eber team.
Homam explained that with Shopify and Stripe integrations, AI models are moving beyond recommendations.
They can now act.
AI agents can:
Without ever sending the consumer to your website.
The purchase will happen inside the chat interface.
AI becomes the OS.
Everything else becomes an app inside it.
If the AI model does not recognise your brand, does not trust your brand or cannot find your data, you will not be selected.
This is the future five years ahead.
And it is already starting.
Homam recommends three urgent steps.
Check if you are mentioned at all across platforms like ChatGPT, Gemini, Groq and Perplexity.
Are you recommended positively, neutrally or negatively?
Competitors with better sentiment get the recommendation.
Ensure your website is AI friendly with structured metadata, summaries and accessible content.
Once that is in place, you can start optimising for citation and recommendation.
At the end of the session, Elly asked Homam to complete the sentence:
“The best marketers of the AI era will be the ones who…”
His answer:
“The ones who stop competing for clicks and start competing to be cited by AI.”
In a world where AI decides what customers see, being visible to the model is becoming as important as being visible to the human.
The new era of marketing has already begun.
The brands who adapt early will lead.
The ones who wait will become invisible.
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Or if you have a story to share and want to join us as a guest, reach out at marketing@eber.co. We would love to feature more voices shaping the future of customer connection.
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