Across industries, there has been a move from traditional channels to an omnichannel customer service strategy. Here’s why it matters.
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Consumer Loyalty Report
Understanding Consumer Loyalty in APAC and what drives customer spending in 2024.
Retain Your Customers Today!
The Evolving Marketer
Global Ecommerce sales growing at an astronomical rate forecasted to grow to $5,542 billion by 2022 and expected to grow by 50% …
Explore CX trends that wins you lasting customers. A blog co-written with Freshworks.
![[podcast] ian williams explains how a complex cx strategy can apply to a bakery](https://eber.co/wp-content/uploads/2024/03/PODCAST-Ian-Williams-Explains-How-A-Complex-CX-Strategy-Can-Apply-To-A-Bakery-600x400.jpg)
Speaking to Ian, we’ve discovered 8 steps to building a winning CX strategy
Best ways to plan campaigns, target audiences, and create buzz around holidays and special occasions.
Make data driven insights to build a customer-centric loyalty program
Industry Insights
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Retention Fundamentals
Discover 6 powerful strategies to keep users engaged, coming back for more, and turning them into loyal brand advocates.
Stop Chasing New Customers: 5 Ways to Retain Existing Ones and Boost Profits.
Explore the differences between these two widely used terms to enable real retention value.
Explore the MY7E loyalty program that 7-Eleven launched in Malaysia, learn about their curated rewards and more.
Looking to dip your toes in starting a loyalty program? Explore these 5 loyalty program ideas that you can easily start for …
Learn 4 essential tips to launch a rewarding loyalty program that keeps them coming back for more bites (and sips!).
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A quick guide in positioning your business for user centricity.
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