Bring Your F&B Customers Back,
Every Time
Stop losing customers after the first visit. Eber is a retention platform built on Loyalty, Engagement, and Sales, so your customers keep coming back.
Engage customers. Build loyalty. Generate sales.
One Platform, Three Pillars
Each pillar does a different job. Together they turn one-time diners into long-term customers.
Every retention story starts here. Points, tiers, referral, and badges turn a one-time buyer into a member and give the relationship a structure that compounds over time. Each visit earns, each level unlocks, and every member has a reason to return.
Sign-ups alone don't build a business. Active members do. Engagement starts with a goal, and a Playbook wraps the right activities, automation, communication, and touchpoints around it. Watch what happens when a member goes quiet.
An engaged base is an asset you can monetise before the visit, not after. Gift cards, Paid Packages, paid memberships, and prepaid credit collect revenue upfront and give your best customers more reasons to commit to your brand.
What F&B Brands in Malaysia Actually Get
More repeat visits
Eber tracks every visit and triggers the right reward at the right moment. Members come back without you having to chase them.
Customer data you own
Every transaction, every member profile, every visit pattern in your Eber dashboard. Not locked in a delivery platform.
Win back lapsed customers
When a member has not visited in 30 or 60 days, Eber sends a personalised offer via WhatsApp, SMS, or email automatically.
Start With a Goal, Not a Tool
Most platforms give you features and leave you to figure out what to do with them. Eber starts with your retention goal and wraps the right activities, automation, and communication around it.
The First Earn
Convert first-time diners into loyalty members at the counter. One Action QR scan earns their first stamp and opens a relationship before they leave the table.
New customer acquisitionThe Habit Card
Reward customers who visit weekly or monthly with bonus points, exclusive offers, or early menu access. Turn occasional diners into regulars through consistent recognition.
Repeat visit frequencyThe Third Purchase
The third visit is where loyalty forms. Eber identifies customers approaching that threshold and nudges them over with a well-timed bonus before the habit breaks.
Early loyalty formationThe Burn Window
When a member has not visited in 30 or 60 days, Eber sends a personalised win-back offer through their preferred channel automatically, before you lose them for good.
Lapsed customer win-backThe Invitation
Turn your best customers into your most effective sales channel. Referral rewards give members a reason to bring friends, with every referral tracked back to its source.
Word-of-mouth referralsVIP Tier Upgrade
Recognise your highest-spending members with a Gold or Platinum tier: complimentary items, priority service, birthday rewards, and exclusive previews of new menu items.
High-value customer retentionEber Builds Your Customer Site for You
Tell Eber what your business needs. Eber Agent asks two questions, picks a goal, and generates a fully branded loyalty homepage for your customers. No designers, no developers, no brief required.
100+ Features Across Loyalty, Engagement and Sales
Loyalty, Engagement, and Sales, all from one platform. Here are the features F&B brands use most.
Points and Stamps
Earn per ringgit spent or per visit. Configure thresholds, expiry rules, and bonus multipliers for peak hours or special days.
Member Tiers
Bronze, Silver, Gold, Platinum. Each tier unlocks higher earn rates, exclusive rewards, and priority recognition at the counter.
Referral Program
Give members a shareable Action QR and Link. Every successful referral is tracked and rewarded automatically on both sides.
Retention Playbooks
Goal-first automation sequences. Choose a retention objective and Eber wraps the right activities, communication, and timing around it.
Auto-Broadcast
Send targeted messages via WhatsApp, SMS, or email, triggered by customer behaviour, tier changes, or visit patterns.
Customer Site
Your branded member hub, built by Eber Intelligence. Customers check points, redeem rewards, and manage their membership, no app needed.
Apple and Google Wallet
Members add their loyalty card to their phone wallet. Your brand lives on their lock screen, not buried in an app they never open.
Gift Cards
Digital gift cards your customers can purchase and send. A direct revenue stream that also brings new faces through your door.
Paid Package
Prepaid dining credit that customers buy upfront. Locks in revenue, increases visit frequency, and deepens member commitment.
What F&B Brands Say About Eber
Eber made it easy to understand what our customers wanted. We could see who was coming back, what they were ordering, and when to reach out. It changed how we think about customer relationships entirely.
Anyone who has set up a membership system knows it's not just about the system itself — you also need to integrate it with everything else you already have. Eber helped us enormously in that area, whether it was the integration work or providing expert guidance. Most importantly, whenever we needed support, Eber was always there to help.
People were queuing. We got around 800 signups in three days on the launch day. And what's really important is the data: you have data, and you know how to use it properly. That's what makes you different than other F&B restaurants.
Trusted by leading F&B brands
Works With the Tools You Already Use
Eber connects to your POS, ordering platform, and communication tools. No ripping and replacing required.
Eats365
Inline
Zeoniq
Oddle
Deliverect
Sevenrooms
Bistrochat
WATI
AppPOS
MOBIAnd 70+ more. View all integrations →
Live in 3 Simple Steps
No lengthy implementation. No technical team required. Most F&B businesses in Malaysia are up and running within a day.
Tell us about your business
Book a free consultation. We learn about your outlets, customer flow, and retention goals, then recommend the right Eber setup for your F&B business.
We configure your platform
Our team sets up your Loyalty program, Engagement Playbooks, and Sales tools. We connect Eber to your existing POS with no double entry required.
Your customers start earning
Customers scan an Action QR at the counter or join via WhatsApp. Every visit is tracked, every reward is applied automatically, and your retention engine runs in the background.
Get a Free Consultation
Our team will walk you through how Eber works for F&B businesses in Malaysia and show you exactly what a retention program for your business would look like.