Build a loyalty program guests actually remember
Reward stays, dining and spa visits with a loyalty experience as personal as your property. Turn one-time guests into regulars.
From one-time stays to fragmented guest data. Here's how Eber fixes it.
Guests never return
Siloed guest data
No personalisation
Manual follow-up
Low program engagement
Can't track ROI
A real hotel program, step by step
This is the Marasca Samui member site, built on Eber. Click each step on the left to see what a guest sees.
Enjoy 10% off workshops and wellness programs curated to restore, recharge, and keep you in that Marasca state of mind.
- Log in and book direct as a Marascan member.
- Select your preferred workshop or wellness program.
- Your 10% member discount will be applied at check-out or when confirming with our host.
- Discount applies to eligible workshops and wellness programs only.
- Advance reservations are recommended as spaces are limited.
We got perks. We take pride in offering extra bits of warmth and thoughtfulness to our guests: stay, dining discounts and more!
| MEMBERSHIP TIERS | MARASCAN | MARASCAN EXPLORER | MARASCAN INSIDER |
|---|---|---|---|
| Resort Credit | Enjoy THB 800 credit when you stay with us during your birthday month | ||
| Save 10% on your stay | |||
| Save 10% when dining | |||
| Complimentary welcome drink | |||
| Complimentary 30-minute spa treatment | - | ||
| 30% off spa a la carte treatments | - | - | |
| Late check-out guarantee | - | - | |
Loyalty that fits how you operate
Select your property type to see the features hospitality brands like yours use most.
Your branded Customer Site
A white-labelled member hub that carries your property's brand, not ours.
WhatsApp & SMS
Personal, one-to-one guest messages, the way boutique hospitality should feel.
Birthday automations
Trigger a treat on arrival or a voucher by message, with zero manual work.
Referral program
Turn delighted guests into your best marketing channel with shareable links.
Tiered memberships
Silver, Gold, Platinum, each with escalating perks that reward your best guests.
Spa & dining points
Earn across every outlet on property, not just room nights.
Exclusive events
Invite-only tastings, wellness retreats and seasonal experiences for top tiers.
Paid VIP clubs
Recurring revenue from annual memberships with room-rate and spa privileges.
Multi-property loyalty
One central program across every location, with property-level controls.
Cross-property redemption
Earn in Bangkok, redeem in Bali. Guests stay inside your brand family.
Segment analytics
Compare member behaviour by property, region, tier or booking channel.
PMS & POS integrations
90+ integrations plus an open API to connect property and F&B systems.
Corporate accounts
Company-level memberships that reward frequent business travellers.
Fast-lane perks
Express check-in, late checkout and guaranteed rooms for returning members.
Weekday repeat rewards
Bonus points on Sunday to Thursday stays to fill midweek occupancy.
Receipt automation
Points post automatically from folio data, so there's no manual entry at the front desk.
Long-stay milestones
Reward 30, 90 and 180-day residents with escalating perks and upgrades.
Renewal rewards
Automatic incentives before lease end to keep residents from shopping around.
Resident referrals
Residents refer colleagues and family, and both sides earn on move-in.
Community perks
Partner deals with nearby gyms, cafés and services delivered in-app.
Loyalty, engagement and sales in one platform
Everything a hotel needs to keep guests coming back, keep members active, and turn that activity into revenue you can see.
Keeps guests coming back.
- Membership and tiersFree or paid tiers with escalating benefits and clear upgrade rules.
- Points and rewardsEarn on stays, dining and spa. Redeem from a catalogue you control.
- ReferralTwo-sided rewards when a guest brings a friend, tracked end to end.
- Receipt submissionGuests upload receipts to earn, even before systems are connected.
Keeps members active, not just enrolled.
- PlaybooksGoal-first programs: win back dormant guests, grow repeat stays, drive referrals.
- AutomationFlows triggered by what guests do: first stay, birthday, inactivity, tier change.
- CommunicationEmail, SMS, WhatsApp and push, sent to the right segment.
- Customer Site and WalletBranded member hub plus Apple Wallet and Google Wallet cards. No app download.
Turns engagement into revenue.
- Gift cardsDigital gift cards sold online and at reception, zero third-party commission.
- Paid PackageSell spa series, dining bundles or stay packages upfront. Cash now, visits guaranteed.
- Paid membershipAn exclusive club tier with recurring revenue and premium perks.
- Insights and AnalyticsRevenue attributed to each Playbook, with dashboards your GM can read.
Rewards guests actually want
Offer benefits that make your property more attractive than the one next door, and drive upsells while you're at it. Bundle them into vouchers and packages to create urgency.
Explore Paid PackagesWhat hospitality brands say about Eber
Eber is easy to use, and it's quick — guests appreciate the convenience of not needing to carry a physical card. It makes the entire experience more efficient.
Ready to retain more customers?
See how Eber helps your business build loyalty, keep customers engaged, and grow repeat sales. Get in touch and our team will reach out to you.