Turn shoppers into repeat buyers
Reward repeat purchases, launch tiered perks for high spenders and give members first access to every new drop.
Retail is competitive. Eber helps you stand out and keep customers coming back.
High customer churn
Reliance on markdowns
Disconnected online & offline
No segmentation
Low lifetime value
No marketing ROI visibility
A paid membership that went fully digital
This is the Kinokuniya Privilege Card on Eber, as a member in Singapore sees it. Click each step to follow the journey from landing page to e-card.
Loyalty that fits what you sell
Select your retail category to see the features brands like yours use most.
Early access drops
Members see new collections first. Scarcity becomes a loyalty perk.
Spend-based tiers
Silver to Platinum with accelerated points and VIP-only discounts.
Shopify & POS sync
One account across your webstore and boutiques, no double-counting.
Referral program
Shareable links via WhatsApp, Telegram and LINE. Both friends earn.
Sample & preview rewards
Reward points with trial sizes and pre-launch access instead of discounts.
Birthday gifts
An automated birthday-month gift that brings them into store.
Replenishment nudges
Remind members when their favourite product is due to run out.
Lucky Wheel
A spin after every purchase, with samples and discounts as prizes.
Seasonal campaigns
Festive, back-to-school and year-end pushes to the right segments.
Digital gift cards
Sell branded gift cards online and in-store for weddings, housewarmings and holidays.
Referral rewards
Turn a happy customer into two with rewards for both sides.
Category insights
See which categories bring members back and which need a nudge.
Frequent-shopper rewards
Automatic points on every basket, redeemed at the till in seconds.
POS integration
Points post from your POS with no staff input needed.
Cross-sell promos
Targeted offers based on what each member actually buys.
Customer Site
Your branded member hub. No download needed, members check points and rewards from any phone.
Multi-outlet control
Central rules, outlet-level permissions and consolidated reporting.
Customer segmentation
Segment by spend, frequency, category or location and campaign accordingly.
Omnichannel sync
Loyalty follows the customer across POS, e-commerce and app.
Enterprise integrations
Connect CRM, ERP and marketing stack via API and app marketplace.
Loyalty, engagement and sales in one platform
Everything a retailer needs to keep shoppers coming back, keep members active, and turn that activity into revenue you can see.
Keeps shoppers coming back.
- Membership and tiersFree or paid tiers with escalating benefits and clear upgrade rules.
- PointsEarn per dollar in-store and online, with multipliers, expiry and earn-and-burn rules you set.
- RewardsA redeemable catalogue: vouchers, product drops, birthday gifts and experiences.
- ReferralTwo-sided rewards when a shopper brings a friend, tracked end to end.
- Receipt submissionShoppers upload receipts to earn, even before your POS is connected.
Keeps members active, not just enrolled.
- PlaybooksGoal-first programs: win back lapsed shoppers, grow repeat purchases, drive referrals.
- GamificationLucky Wheel and challenges that give members a reason to come back and play.
- AutomationEmail, SMS, WhatsApp and push, triggered by what shoppers do: first purchase, birthday, inactivity.
- Customer Site and WalletBranded member hub plus Apple Wallet and Google Wallet cards. No app download.
- Feedback and NPSAsk after every purchase and act on it before a bad experience costs a customer.
Turns engagement into revenue.
- Gift cardsDigital gift cards sold online and in-store, zero third-party commission.
- Paid PackageSell product bundles or service passes upfront. Cash now, visits guaranteed.
- Paid membershipA paid VIP tier with recurring revenue and premium perks.
- Prepaid creditStored value shoppers top up and spend across outlets. Lock in spend, lift frequency.
- Insights and AnalyticsRevenue attributed to each Playbook, with dashboards per outlet and channel.
Rewards shoppers actually want
Loyalty is more than purchases. Recognise sign-ups, referrals, birthdays and social follows. Then unlock a new revenue stream with branded digital gift cards.
Explore gift cards
How digital membership helped Kinokuniya acquire 10,000+ new customers in 6 months
Kinokuniya replaced its physical Privilege Card with a paid digital membership on Eber. Members sign up in seconds, in store or on the webstore, and show a QR code at the counter. One CRM covers every channel, and the same program rolled out from a Singapore pilot to Thailand.
What retailers say about Eber
We chose Eber because it was flexible and easy to integrate with Shopify, which was crucial for delivering a seamless experience across both our online and offline stores.
Eber understands businesses and works around businesses. The team is very responsive and would go above and beyond to try to solve any requirement or challenge. Eber is willing to develop new functions and integrations to allow a smarter workforce.
Ready to retain more customers?
See how Eber helps your business build loyalty, keep customers engaged, and grow repeat sales. Get in touch and our team will reach out to you.