How Shoploooh Took Loyalty From Store to Screen
One loyalty program across its Malaysia stores and online store, with the same tier, points and rewards everywhere.
A growing clientele with no single view
Shoploooh had a large, growing clientele across its Malaysia stores and online store, but no way to see each shopper as one customer.
- A large, growing clientele spread across physical stores in Malaysia and an online store
- No single view of whether a shopper was a new face, a regular, or a high-value customer
- Wanted a simple multi-tier structure that could flex with different spending habits
- Manual sign-ups were slow and gave the team no real-time read on customer behaviour
- Relied on separate tools for email marketing and referrals, adding cost and complexity
One program for every store and the online shop
Points, tiers, onboarding, email and referrals, all running on one Customer Retention Platform.
Three reasons it worked across every channel
One identity, every channel
Whether a customer walks into a Shoploooh store or shops online, they keep the same tier, points balance, and benefits. No re-registering, no lost history.
Tiers that scale with spend
Basic through Goddess give customers a visible reason to spend more, while the 1-to-6-points-per-dollar structure rewards top spenders without discounting everyone equally.
Native tools cut out the middlemen
Built-in EDM and referral features let Shoploooh run engagement and acquisition campaigns without licensing extra marketing software.
Four tiers, one loyalty journey
The starting point for every new member. Sign up with just a name and phone number and start earning immediately.
For customers who shop regularly, with added perks like welcome gifts as spending grows.
Higher-spending customers unlock stronger rewards, including birthday gifts and priority perks.
Reserved for Shoploooh's most engaged shoppers: the highest points rate, plus welcome and birthday gifts.
“We choose Eber as our membership program system which help us to manage our customer membership tier, points & rewards for both online and retail store since three years ago. The support team is always helpful and prompt to response whenever we have problem or inquiry. Would definitely recommend for who are looking for membership system.
Garrick & Audrey Founders, Shoploooh
One program, both channels, measurable growth
Get the 4-tier configuration and the rollout playbook
Shared selectively, and the PDF is personalised with your company name. The full version includes:
- The complete tier and point-earning framework
- The omnichannel rollout playbook, retail and online
- Shoploooh's next growth steps
Get the full Shoploooh case study
We'll email the personalised PDF to you.
Thanks, it's on its way
The full Shoploooh case study will land in your inbox shortly.