Engage customers, build loyalty, generate sales.
Retention, on repeat. Eber helps growing brands turn one-time buyers into loyal, high-value customers, all in one platform, with intelligence built in.
Every business hits a different wall
Pick the one in front of you. A goal-first Playbook wraps around it, and every path leads into the same connected platform.
"Customers buy once and disappear."
Goal: bring them backBuild the loyalty foundation that gives every customer a reason to return.
02 ยท Engagement"Members sign up, then go quiet."
Goal: keep them activeActivate enrolled members with goal-first Playbooks that run themselves.
03 ยท Sales"Loyalty costs money, but can't prove revenue."
Goal: make it payTrack every conversion back to the Playbook that drove it. ROI, answered.
Three pillars. One platform. One customer relationship.
Loyalty is the foundation, Engagement is the activation layer, Sales is the resulting revenue. The order never changes.
Loyalty
Keeps customers coming back.
Every retention story starts here. Points, tiers, referral, and badges turn a one-time buyer into a member and give the relationship a structure that compounds over time. Each visit earns, each level unlocks, and every member has a reason to return.
โ Visit at Orchard outlet
+120 pts๐ค Referred a friend
+300 pts๐ "Regular" badge unlocked
Tier boostDay 60: Sarah hasn't visited in two months. Playbook trigger fires.
WhatsApp ยท Auto: "We miss you, Sarah! Your comeback reward is waiting: a free drink on your next visit." ๐
Reward lands in her Apple Wallet, no app to download.
Day 63: Sarah redeems in-store. Conversion counted. Win-back proved.
Engagement
Keeps members active, not just enrolled.
Sign-ups alone don't build a business. Active members do. Engagement starts with a goal, and a Playbook wraps the right activities, automation, communication, and touchpoints around it. Watch what happens when a member goes quiet.
Sales
Turns engagement into direct revenue.
An engaged base is an asset you can monetise before the visit, not after. Gift cards, Paid Packages, paid memberships, and prepaid credit collect revenue upfront, and conversion tracking shows exactly which Playbook drove each sale.
๐ Gift cards sold this month
$4820๐ฆ Paid Packages (prepaid bundles)
$2140๐ Paid Memberships renewed
$1360Collected upfront
$8320Don't start with tools. Start with a goal.
A Playbook is a ready-to-run program built around one business goal. It coordinates activities, automation, communication, and touchpoints, and proves the result with one measurable conversion.
Goal
Win back dormant members. One goal, one conversion.
Activities
A comeback challenge with a reward worth returning for.
Automation
Triggers when a member goes 60 days without a visit.
Communication
Reaches them on WhatsApp, email, or SMS.
Touchpoints
On your site, in their wallet, and at your counter.
Conversion
Dormant members returned: tracked, measured, repeatable.
Brands growing with Eber
Trusted by businesses of every size, from independent retailers to regional enterprise chains.
Shake Shack
Outback Steakhouse
Lalamove
Kinokuniya
Mayer
Gardens by The Bay
Sentosa
Paris Baguette
Secret Recipe
Putien
Nike Stores
TamJai Mixian
KyoChon
Ninja Van
The Coffee Academics
Cedele
Harry's
RefashRetention strategy, grounded in real data
The retention gap isn't a hunch, it's measured. We track the industry research so your loyalty and engagement strategy is built on what actually moves repeat revenue, not guesswork.
of consumers say a loyalty program influences their decision to repeat purchase from the same brand.
LoyaltyLion Consumer Research, 2026chance of a repeat purchase from a loyal customer, versus 5-20% for a first-time prospect.
McKinseymore incremental revenue per year generated by loyalty program members than non-members.
Accentureof F&B loyalty members stay active without ongoing engagement. Most sign up, then go quiet.
NielsenIQ Shopper Trends, 2023Your retention numbers, one question away
Every pillar runs on unified customer data. Hey Eber, the intelligence built into the platform, spots at-risk members, recommends the next Playbook, and answers questions in plain language, so the platform works even when you're not looking at it.
- Detects retention risk before members go quiet
- Recommends the next action, with the data behind it
- One customer profile across every outlet and channel
Which members are about to go dormant?
128 members haven't visited in 45+ days. Their historical win-back rate with a comeback reward is 31%. Want me to set up the win-back Playbook?
Yes, set it up.
Done. The win-back Playbook is live. Every member who comes back gets tracked to it, so you'll see exactly what it drove.
One customer profile, engaged everywhere
On your site, in their wallet, and at your counter.
Connects with your existing stack
Eber integrates with the tools your business already runs on: POS, ecommerce, payments, messaging, delivery, and more.
And 90+ more across POS, ecommerce, payments, delivery, reservations, and enterprise tools.
View all integrations โYour customer data, protected at every layer
PI protection, two-factor authentication, and fraud detection, built for brands that answer to procurement, IT, and their customers.
Ready to retain more customers?
See how a goal-first Playbook would run on your customer base. Tell us about your business and we will show you how it works.