Loyalty Fundamentals
The most valuable content on retention marketing, customer loyalty and revenue growth, from operator lessons and gift card programmes to the customer data that makes personalisation work.
What Bimbo Concept & Artpiece Taught Us About Identity Retention
Two Eber Show episodes, two very different brands, and the same lesson: when customers identify with a brand, they stop comparing.
Jenny Choy
What 3 Operators Taught Us About Loyalty in 2026
Outback, Bimbo Concept and Artpiece on occasion-based rewards, belonging and brand identity.
How Art Piece turned Causeway Bay into a wellness ecosystem and what it means for loyalty
Single-service wellness loyalty has a ceiling. Art Piece built a community-first ecosystem instead.
What enterprise buyers now evaluate in SaaS vendors
Security has moved from a late-stage checkbox to an early deciding factor.
PII Mastering: The Unsexy Feature That Makes Personalisation Actually Work
Personalisation only works on a clean, single record for each customer.
GoPizza's 10,000-Member Sprint: Engineering Rapid Loyalty Growth in Malaysia
How GoPizza signed up 10,000 members in under 90 days by fixing enrolment at the point of sale.
How Shake Shack Built Connections Before Conversion
Why Shake Shack Malaysia built a connection with customers before asking them to convert.
Why Singapore Brands Choose All in One Loyalty and Membership Software
Why Singapore brands are moving rewards and membership onto one platform.
Gift Card Programs in Malaysia: The Smartest Way to Drive Retention and Revenue
How gift card programmes bring Malaysian brands new customers, extra revenue and repeat visits.
Why Every F&B Brand in Malaysia Needs a Loyalty Program
How a loyalty program brings Malaysian diners back, captures customer data and grows repeat visits.
Keep reading in another category
Get new articles in your inbox
Retention ideas, brand stories and product updates from the Eber team. Unsubscribe any time.