Industry Insights
The latest industry-based consumer loyalty insights and news, from operator interviews to the year's biggest retention shifts across F&B, retail and wellness.
Loyalty Program Trends 2026: 8 Moments That Stuck
Tier rebuilds, points programmes moving onto social commerce, and the other retention moments from this year that brands will still be talking about next year.
Elly Chen
Claire Organics: Marketplace vs Direct to Consumer: Reach vs Relationship
Marketplace selling grows your reach but hides your customers. How Claire Organics balances both.
What Bimbo Concept & Artpiece Taught Us About Identity Retention
Two Eber Show episodes on why a brand's best customers stop comparing.
What 3 Operators Taught Us About Loyalty in 2026
Casual dining, F&B lifestyle and premium retail, and the one retention principle they share.
How Art Piece turned Causeway Bay into a wellness ecosystem and what it means for loyalty
Single-service wellness loyalty has a ceiling. Art Piece built an ecosystem instead of discounting.
What enterprise buyers now evaluate in SaaS vendors
Security has moved from a late-stage checkbox to an early deciding factor.
PII Mastering: The Unsexy Feature That Makes Personalisation Actually Work
Personalisation only works on a clean, single record for each customer.
Building a family brand from scratch in 2020: Bimbo Concept founder Elaine So on retail that feels like home
Launching a children's lifestyle brand mid-pandemic, and building community before a store.
Why Outback Steakhouse Hong Kong is rethinking what a 'member' really means
Paid membership, occasion-led marketing and why restaurant loyalty runs on feelings.
GoPizza's 10,000-Member Sprint: Engineering Rapid Loyalty Growth in Malaysia
How GoPizza Malaysia treated member enrolment as a growth priority from day one.
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