The Eber x Wati integration syncs Eber loyalty data with Wati, the WhatsApp Business messaging platform. New members are added to Wati contacts automatically, profile details stay in step across both tools, and loyalty events such as joining or redeeming a reward can trigger an instant WhatsApp message.
Who are Wati and Eber?
Wati is a WhatsApp Business messaging platform that helps businesses run broadcasts, automated replies and team inboxes on WhatsApp.
Eber is a loyalty and customer engagement platform for points, tiers, rewards and member profiles.
Why connect loyalty with WhatsApp?
Customers expect quick, personal replies on the apps they use every day, and for many markets that app is WhatsApp. Yet loyalty data and messaging usually live in separate tools, so teams export lists, update contacts by hand and miss the moments that matter, like a new sign-up or a first redemption.
What does the Eber x Wati integration do?
- Automatic contacts. New Eber members are added to your Wati contacts.
- Profiles in sync. Names and phone numbers stay up to date across both platforms.
- Event-triggered messages. Joining the program or redeeming a reward can send a WhatsApp message in real time.
- Personal touches. Messages can include the member's name, reward value or tier.
Want to see the setup and message flows? See how the Eber x Wati integration works →
Examples of messages businesses send:
- A welcome message when a customer joins the membership
- A confirmation when a member redeems a reward
Who benefits most?
- Retail and lifestyle: instant reward confirmations and member-only alerts
- F&B and cafes: notify members the moment they earn or redeem
- Beauty and wellness: reward milestone reminders for regular clients
- E-commerce: keep buyers in the loop on loyalty perks
How do you set it up?
Connect your Wati account in Eber settings in a few clicks, with no coding. Choose predefined templates for common events or tailor them to your brand voice. For the steps, see the Eber Help Center.
Frequently asked questions
What is the Eber x Wati integration?
An integration that syncs Eber loyalty data with Wati, so members are added to Wati contacts automatically and loyalty events can trigger WhatsApp messages.
Which events can send a WhatsApp message?
Common examples are a welcome message when a customer joins and a confirmation when a member redeems a reward.
Does it need coding?
No. You connect your Wati account in Eber settings and choose or customise message templates.
Can the messages be personalised?
Yes. Messages can use Eber data such as the member name, reward value or tier status.
Who is the integration for?
Retail, F&B, beauty and wellness and e-commerce businesses that talk to customers on WhatsApp.
Ready to make loyalty conversational?
Eber helps businesses reward customers and reach them on the channels they use most.
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