The Eber x Bistrochat integration unifies loyalty and reservations for restaurants. Reservations and purchases made through Bistrochat sync to Eber automatically, points are credited by your earning rules, staff can look up members in the booking backend, and diners can redeem Eber rewards right inside the Bistrochat reservation flow.
Who are Bistrochat and Eber?
Bistrochat is a restaurant reservation and guest management system covering bookings, walk-ins, table management, ticketing and a guest CRM.
Eber is a loyalty and customer engagement platform for points, tiers, rewards and member profiles.
Why connect loyalty and reservations?
When loyalty and reservations run as separate systems, staff switch platforms to check member status, credit points by hand and struggle to personalise service. Redemption rates stay low because using a reward takes extra steps.
What does the Eber x Bistrochat integration do?
- Automatic loyalty. Eber credits points when a customer makes a reservation or purchase on Bistrochat, based on your earning rules.
- Unified customer data. Reservation and ticketing data syncs to Eber, building one profile with booking history and preferences.
- Redeem while booking. Diners can redeem Eber rewards directly in the Bistrochat reservation flow.
- Fast member lookup. Staff search members in the booking backend by phone number, email, QR code or custom ID.
- Real-time sync. Rewards created in Eber that sync with Bistrochat stay up to date in both systems.
What results can restaurants work towards?
- Higher retention when loyalty is part of every booking
- More repeat bookings from offers based on visit frequency and preferences
- Time back for staff with no manual data handling
- Better marketing from richer guest insights
Who is it for?
Restaurants and cafes that run on reservations, from independent outlets to multi-location groups. Customer data, rewards and analytics stay centralised across every branch.
How do restaurants get started?
The integration is available to Eber and Bistrochat customers. Data sync starts automatically once connected, with no manual import or export, and both teams support onboarding. Contact your Eber account manager to activate it.
Frequently asked questions
What is the Eber x Bistrochat integration?
An integration that connects Bistrochat reservations with the Eber loyalty platform, so bookings and purchases earn points and sync to one customer profile.
Can diners redeem rewards when they book?
Yes. Customers can redeem Eber rewards directly in the Bistrochat reservation flow.
How do staff find a member?
In the booking backend, by phone number, email, QR code or custom ID.
Who is the integration for?
Reservation-based restaurants and cafes, from single outlets to multi-location groups.
How do I activate it?
Contact your Eber account manager. Data sync starts automatically once connected.
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