LOYALTY PROGRAM MASS CONSUMER BRANDS
Built to Scale. Designed to Connect.
Launch and manage high-impact loyalty programs that reward, retain, and grow your consumer base at scale.
Who Is This For?
Eber’s platform is purpose-built for high-volume, mass-market engagement across multiple industries:
FMCG Brands
Run product-linked loyalty campaigns, drive repeat purchases, and gather first-party consumer data.
Shopping Malls
Consolidate tenants into a single loyalty experience and incentivize mall-wide spending.
Consumer Services
Telcos, logistics, and service providers can reward customer loyalty, reduce churn, and increase engagement.
Challenges We Solve at Scale
| Challenge | How Eber Helps |
|---|---|
| No Direct Customer Data | Collect first-party data through registration, receipts, and interactions. |
| Fragmented Consumer Journey | Unify online and offline customer touchpoints under one loyalty program. |
| Low Retention or Churn | Incentivize behaviors with points, tiers, and targeted rewards. |
| One-off Campaigns | Automate campaigns triggered by behavior, spend, or key milestones. |
| Difficult Reward Logistics | Offer digital redemption, e-vouchers, and mall-wide reward malls. |
Points & Tiers
Reward your customers based on actions they take—whether it’s making a purchase, signing up, referring friends, or attending an event.
- Set different earn-and-burn rules for each tier or action.
- Unlock exclusive perks as members climb from Silver to Gold to Platinum.
- Encourage higher spending and engagement through milestone-based rewards.
Receipt Submission
Capture spending data even when POS integration isn’t available.
- Let customers submit photos of receipts or invoices.
- Use OCR (optical character recognition) or manual verification to validate spend.
- Perfect for retail partners or outlets not directly linked to your system.
Reward Mall
Turn loyalty points into exciting lifestyle rewards.
- Offer digital vouchers, merchandise, and exclusive experiences from top brands.
- Members can browse and redeem directly within their portal—no manual work needed.
- Customize the look, currency (points/credits), and reward rules to fit your program.
Referral Engine
Supercharge growth through word-of-mouth.
- Members get unique referral links to share via WhatsApp, LINE, or email.
- Incentivize both the referrer and referee.
- Measure sign-ups and purchases driven by referrals with real-time attribution.
Smart Campaigns & Automations
Reach the right customer, at the right time, with the right message.
- Group members by behavior, tier, location, or spend pattern.
- Send birthday offers, post-visit feedback, or re-engagement emails automatically.
- Deliver campaigns via email, SMS, push notifications, or in-app alerts.
Why Leading Mass Brands Choose Eber
Enterprise-Ready
Supports large user bases, high-volume redemptions, and multi-brand setups.
Flexible Architecture
Tailored to suit coalition, mall-wide, or brand-specific models.
Data Ownership
Capture and own first-party customer data for long-term marketing use.
Custon Branding
Branded end-to-end experience that matches your look and tone.
Localisation
Supports multiple currencies, languages, and regions.
Seamless Integrations
Easily connects with POS, eCommerce, CRM, and marketing platforms to streamline operations.
Success Stories
MIWAClub by Dale & Cecil
MIWAClub is Dale & Cecil’s way of giving back to dedicated parents. The program offers members exclusive rewards, points with every purchase, and exciting surprises throughout the year. From birthday perks to priority access to events, MIWAClub is designed to appreciate and support parents on their journey.
How to Earn Points
Earn points from both online and in-store purchases.
Submit receipts easily through the MIWAClub portal
Get rewarded after verification to drive repeat visits